Cancellation & Refund Policy

1. 14-Day Unconditional Money-Back Guarantee

We want you to be completely confident in NOVA Serve. If within 14 calendar days of your initial subscription purchase you determine that NOVA Serve is not the right fit for your restaurant, simply contact our concierge team at concierge@novaserve.com. We will issue a 100% full refund with no friction.

2. Cancellation Policy

You may cancel your NOVA Serve subscription at any time directly through your billing portal or by emailing our support concierge. When you cancel:

• There are no cancellation fees or penalty charges.
• Your software license and manager access remain fully operational until the end of your current prepaid billing cycle (whether monthly or annual).
• No further charges will be made to your payment method after cancellation.

3. Switching Billing Intervals

You may switch between monthly and annual plans at any point. Upgrading to an annual plan applies a prorated credit for any unused days remaining in your monthly billing cycle.

4. Refund Processing Window

Approved refunds are transmitted immediately to your original payment processor. Depending on your financial institution or credit card issuer, funds typically reflect in your account within 3 to 7 business days.